FAQs | iCreate Original

Got questions? We’ve got answers! Below you’ll find everything you need to know about our custom screen printing, promotional products, and other creative services. If you’re still wondering about something, don’t hesitate to reach out at info@icreateoriginal.com.

1. What does iCreate Original do?

At iCreate Original, we specialize in high-quality custom screen printing, apparel printing, and promotional products. We also offer signage, invitations, and stationery services, making us your one-stop shop for all your creative needs.

2. What custom products do you offer?

We provide a wide range of custom products, including:

Custom Apparel: T-shirts, hoodies, hats, and uniforms.
Promotional Items: Mugs, tech gadgets, office supplies, and more.
Signage & Banners: Event signs, outdoor/indoor banners.
Invitations & Stationery: Wedding invites, business stationery, and more.

If you don’t see what you need, just ask! We offer fully customizable solutions to fit your project.

3. What printing methods do you use?

We offer several high-quality printing methods:

Screen Printing: Best for bold, simple designs and bulk orders.
Embroidery: Great for a polished, professional look.
Sublimation Printing: Perfect for full-color, all-over designs.
DTF Printing: Ideal for detailed designs on a variety of fabrics.

4. How do I choose the right printing method?

Choosing the best method depends on your fabric, order size, and design complexity:

Screen Printing: Best for large orders with simple designs.
Embroidery: Perfect for logos and corporate uniforms.
Sublimation: Ideal for polyester sportswear and full-color designs.
DTF: Great for intricate designs and smaller orders.

Still unsure? Contact us, and we’ll help you choose the best option!

5. What is the minimum order size?

Minimum orders depend on the print method and design complexity. Reach out to discuss your project, and we’ll provide a custom quote.

6. How long does it take to receive my order?

Turnaround time varies based on your order size, print method, and availability of merchandise. If you’re working with a tight deadline, let us know, and we’ll do our best to accommodate you.

7. Do you offer design services?

Yes! Our experienced design team is here to help with everything from concept creation to final print-ready designs. Whether you need a new design or just need to refine an existing one, we’ve got you covered.

8. Can I supply my own garments?

We don’t typically recommend supplying your own garments to ensure the best possible print quality. However, feel free to reach out to discuss any specific needs.

9. What file formats do you accept?

We prefer high-resolution files in formats such as AI, PSD, PDF, EPS, or PNG. Vector files are ideal for the highest quality. Not sure if your file will work? We’ll help you figure it out.

10. What payment methods do you accept?

We accept credit cards, PayPal, and Afterpay, providing flexible payment options that work best for you.

11. Can I make changes to my order?

Yes, you can make changes, but this will vary depending on the order and type of changes. Additional fees and delays may apply, so it’s important to contact us as soon as possible.

12. Do you offer bulk discounts?

Yes, we offer bulk order discounts. Contact us to discuss your order size and we’ll provide special pricing based on the specifics of your project.

13. Do you have eco-friendly materials?

Yes, we offer eco-friendly printing materials. Let us know what you’re looking for, and we’ll recommend sustainable options for your project.

14. What’s your refund or return policy?

We handle refunds and returns on a case-by-case basis, particularly for issues like print defects. While refunds are not typically offered, we’ll work with you to reach a fair solution.

15. Can I order a sample print before placing a full order?

Yes! We offer sample prints, and the cost varies depending on the request. Typically, the sample cost will be waived if you proceed with a full order.

16. Can I reorder a previous design?

Absolutely! We keep your designs on file and can easily reorder your custom products. We’ll just need to verify a few details to ensure everything matches your expectations.

17. Do you offer nationwide shipping?

Yes, we provide nationwide shipping with tracking. Depending on the order, some items may ship separately. We use a variety of shipping carriers to ensure your products arrive safely and on time.

18. Do you offer promotional products?

Yes! We create a variety of custom promotional products, such as mugs, tech gadgets, office supplies, and more. Perfect for corporate giveaways, branding, or event merchandise.

19. Can you help with custom signage and banners?

Yes! We produce custom signage and banners for both indoor and outdoor events. Whether it’s for a trade show or a special occasion, we’ve got you covered with high-quality, eye-catching displays.

20. Can you create or recreate a design for me?

Yes! We can either help create a new design from scratch or recreate an existing design. Our design team is here to ensure your vision comes to life with professional, high-quality results.